1. Who we are and what this policy covers
MeshMaster is a South African supplier of screen-printing mesh and pre-stretched aluminium frames, based in Germiston, Gauteng and serving customers in Johannesburg, Pretoria, Durban, Cape Town, Gqeberha and other areas nationwide. This policy applies when you submit an enquiry through our contact page, request a quotation, place an order, ask for technical guidance, or communicate with our team about frame stretching, mesh count matching, tension checking or dispatch arrangements.
The operator of this service is Astros Marketing (Pty) Ltd. We are responsible for deciding why and how personal information is processed in the ordinary course of business.
2. Information we collect from you
We only collect information that is reasonably needed to respond to your request, supply goods and manage our records. This may include your name, company name, delivery address, contact details, order notes, and any information you provide about mesh counts, frame sizes, screen setup or repeat orders.
- Enquiry and quotation details submitted through our contact page
- Order and delivery information needed for dispatch packing and transport
- Technical notes relating to screen inspection, mesh bonding or re-stretching requests
- Records of correspondence and service history for future reference
We may also collect basic technical information from our website systems such as page visits and form submissions, which helps us maintain the service and follow up on your request.
3. How we use your information
Personal information is used to answer enquiries, prepare quotations, fulfil orders, arrange delivery, support repeat orders and maintain accurate business records. We may also use your details to confirm specifications, check tension requirements, discuss suitable mesh counts, or explain frame sizing options where a customer asks for advice.
We do not use your information for unrelated purposes. Where a customer asks for batch screen prep or custom frame sizing, we use the details provided to make sure the work is done correctly and sent to the right address.
- Processing orders and managing delivery routes
- Providing support for screen-printing requirements
- Keeping internal records for accounting and service follow-up
- Responding to compliance, legal or audit requests where required by law
4. Sharing your information and third parties
We may share personal information only where it is necessary to carry out our business, for example with delivery partners, payment processors or service providers acting on our instructions. They may only use the information for the purpose we gave it to them. We do not sell customer information.
In some cases we may need to disclose information if required by law, court order or other lawful request from a public authority. If we work with a third party on your behalf, we expect them to handle information carefully and in line with applicable privacy obligations.
5. Storage, security and retention
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse or disclosure. Access is limited to staff members who need the information to do their work, such as customer support, logistics and technical coordination.
Records are kept only for as long as needed for the purpose they were collected for, or as required by law. After that, the information is securely destroyed or removed from active use. Because screen-printing work often involves repeat supply and matching of previous specifications, we may keep certain order records for continuity of service.
- Restricted access to customer records
- Careful handling of delivery and order documentation
- Retention only for lawful and operational needs
- Secure disposal when records are no longer needed
6. Your rights under POPIA
You have the right to ask what personal information we hold about you, request correction of inaccurate details, or object to certain processing where the law allows it. You may also withdraw consent where consent was the basis for processing, although some information may still need to be kept for legal or business reasons.
If you would like to exercise your rights, please submit a request through our contact page. We may ask for enough information to confirm your identity before we act on the request. This helps protect your records from unauthorised access.
- Access to your personal information
- Correction or updating of inaccurate details
- Objecting to processing in allowed cases
- Questions about how your information is handled
We may update this privacy policy from time to time to reflect legal, operational or service changes. The latest version will apply when you use our services.